Support
What Customers Say
Altek
"Each time I send questions or comments I get feedback in a short time. The ARC Support team are always willing to setup conference calls and implement rigorous action tracking mechanisms. This has greatly helped our design team. Keep up the good work and I would definitely recommend ARC Support to others." - Vice President of Engineering
Cincinnati Test Systems Inc.
"ARC Support has been phenomenal. Here at CTS, we greatly value the quick and courteous response provided by ARC Support’s knowledgeable personnel. When you're looking at a deadline, and crunch time starts to come down, it’s nice to know that someone will be there without a doubt. They have really been there for us in times of need. Thank you ARC Support. Two thumbs up!" - Research and Development Engineer
Creative Labs
"Where other companies have support turnaround times that can be anywhere from 1 week to eternity, ARC Support usually gets back in less than an hour. The assistance is always deep, substantial and honest.” - Senior Firmware Designer
Guidant
"We received excellent support from ARC Support this year in resolving our tooling issues and adding new capabilities to the compiler tool suite. The enhancements that were provided not only made my life easier, they also made a difference in our ability to deliver an even better product to our customers. Thank you very much and keep it up!" - Advisor, Software Engineer
Infineon
"Based on the experience of a long licensee partnership, we clearly recognize the high support level that ARC provides to customers. ARC Support’s quality and fast turnarounds are important success factors that help us meet project design schedules on time." - Director of Infineon IP Reuse Group
iVivity
"ARC Support has been great. Their team responds quickly and provides solutions whether its a hardware or software issue. It has been a pleasure working with ARC Support team." - Software Engineer
Kawasaki Microelectronics Inc.
"We are very pleased with the support we receive from ARC and happy to see that support staffing, locally in Japan, has grown. The ARC Support staff have handled all our post-sales needs, from providing dedicated support to custom engineering. We were impressed with their ability to provide a wide range of services that met our needs." - Manager, Imaging and Communication
LeapFrog
"ARC was very responsive and provided a multi-national support effort 24/7 when ever called upon. With this level of support, we were able to maintain our aggressive schedules and ultimately succeed in producing fully functional 1st pass silicon." – Vice President of Engineering
Sandisk
"For us time to market was key for our high volume products. ARC's Support team was rapidly able to understand and resolve our problems. Their dedication has allowed us to meet our design needs in a very timely fashion." - Senior Director, ASIC Development and CAD
TTPCom Ltd
"The ARC Support website is well designed and easy to use. We've always had quick answers to support questions with the relevant expert promptly assigned to help. Where necessary a fix has been available very promptly in order to get us moving again." – Manager, Silicon Business Unit
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